A2 Hosting Review 2020: Are They Really x20 Faster? – Let’s Find Out!

In this insightful and honest review, you will find out, because I am also writing this based on my own experience with them, because here at the Hosting Institute, we test everything ourselves.

Some background about this company:

Bryan Muthig founded A2 Hosting in 2001, and since then, it has been an independently owned company, which is a huge plus, because if you browse around, you will see that EIG owns several web-hosting companies, totaling as of now, 60 different brands.

It is quite refreshing to see a serious and responsible company owned by someone else, breaking the monopoly!

I love the fact that they are 100% transparent about the technology they use, and in fact, they publish any major update. They even have a timeline where you can check all their progress thorough these years.

They have some serious technology (which we will see in a moments) that allows them to make such a huge claim, and in addition, A2 Hosting has state of the art datacenters around the globe.

Quite nice to see how a small startup grew into such a big operation!

That is enough for an intro; now let’s check the good stuff!

Is A2 Hosting Handling Customer Support the right way?

You cannot have a great service without exceptional customer support, and fortunately, A2 Hosting does it very well!

Personally, if a hosting company is not capable of bringing me an excellent experience, I will move my websites elsewhere.

Why?

Because you need a company that will help you during the most critical moments, when the shit hits the fan.

You need to have the same mindset and never settle down for less, and well, A2 Hosting ranks very high in the customer support department for the following reasons:

Since they have been in the industry for almost two decades, and they maintain incredible ratings in most reviews sites, including Better Business Bureau, I can rate them a 10 out of 10.

Yes, their support is really that good, and I have experienced it myself.

They can answer most questions in just a couple of minutes or less, in case you cannot find it in in their Knowledge Base, which as I said, is one of the most complete in the industry. It has clear categories and is very self-intuitive.

Unlike other companies, A2 Hosting's support channels are equally efficient. It does not matter if you call, send an email, submit a ticket or request live chat support, you will get a prompt and efficient response.

They are experts at bringing context easily, so you do not have to repeat yourself and explain your situation infinite times.

They go straight to the point and sort out your issue fast, while treating you like a real person and not just a number, which is a huge plus in my opinion.

In conclusion, nothing to complaint here. I simply love their customer experience service and I am sure that you will think the same if you ever use it.

Uptime & Downtime on A2 Hosting:

Your web hosting company of choice needs to offer you an excellent uptime, because your site should be online virtually all the time, or at least, the vast majority of it.

A2 Hosting brings you a great 99.9% uptime guarantee, and in my experience and what other customers claim, they remain loyal to their promise.

However, if your websites experiment unscheduled downtimes that surpass 0.1% of the total time per month, they will bring you an exclusive service credit of 5% from the amount paid monthly, for every hour your website has been down due to equipment failure or internal network problems.

It is one of the best and most transparent uptime guarantees in the market, and if you ever need to claim it, then all you need to do is to contact them through any of their support channels and that is all. They will take care of the rest.

Nonetheless, if your website does down due to DDoS attacks or any issues provoked by external forces, which escape the control of A2 Hosting, the guarantee will not apply, but this is the case with all companies in the industry.

I know that many of you might be interested in their shared hosting plans, because they are the cheapest way to get started. To be honest, there is a difference in uptime between their Lite and Turbo plan, because in the latter, they have held a 100% uptime record, whereas with the Lite, they have experienced some downtime. However, that is completely normal, because with the higher-tier plan, you will get more resources and a much better performance.

That is the way the world works!

However, in general, A2 Hosting respects their 99.9% uptime guarantee, and with their most advanced plans, they stay very close to 100% uptime, which is exceptional, especially when you are running websites that receive tons of traffic.

I would rate it a 9 out of 10 in this department. One of the most solid companies I have ever worked with.

Key Features of A2 Hosting:

Many things make A2 Hosting exceptional, but these make it stand out from the crowd: