Westhost Review

Born in 1988 (which makes them a dot-com veteran), Westhost is one of the oldest hosting companies and has been providing its customers with a secure hosting environment at affordable prices all over the world. The company has won many industry awards and has been known for its excellent customer support and using the best available technology. The company, founded by Chris Russell was merged with the UK2 group in 2008. The group is made up of numerous brands, some of which are top hosting brands such as Midphase.

Headquartered in Providence, Utah, Westhost hosting is for bloggers, designers, small businesses and startups and offers much more. It provides WordPress, managed, web and email hosting, domains, SSD VPS, dedicated servers, networking, systems administration, an online store builder, website building and many other services. It has over 1 million domain names under its belt and claims that they are all about empowering their customers to succeed.

Westhost already had multiple data centers and have largely benefited from them being a part of the UK2 group as that has allowed them to expand their hosting operations internationally across Singapore, Amsterdam, Singapore, London and other cities in the United States. In this Westhost review, we will look at some key features of the host such as customer support, uptime, pricing plans and so on.

Customer Support 

Westhost claims that they give high priority to customer support. It does not matter whether your question is about the daily management of your account or something acutely technical, the customer executives at Westhost have your back. Apart from a great 24/7 customer support team at your disposal, they also have an extensive knowledge base or you can email the technical team.

Knowledge Base

Westhost offers an impressive knowledge base that offers helpful guides and tutorials that their customers will appreciate. The knowledgebase is divided into many sections such as billing and accounts management, applications, hosting, DNS, security, cPanel and other topics. They also have a very extensive FAQ sections that a lot of other companies can only dream of. Most of these topics are covered in detail and are often linked to other informative articles.

If the customers want more information, they can always head to the Westhost blog which has some great content.

Live Chat/Email/Telephone

If you are unable to find a solution in the knowledge base, you can head over to their live chat where you will be required to log in using your email and username and select the department your query involves. The customer representatives are well informed and well equipped to tackle any of your problems. There is no question of any language barrier and the representatives are able to understand your queries correctly and precisely. Rest assured that your queries will be solved professionally. 

The response time for email queries may vary, depending on the time of the day or the week, and is likely to be slower on weekends or non-business days. If you look at other Westhost reviews, you will find that their response time may swing between anything from 1 to 24 hours, so that is definitely not a standard by which we can gauge their customer service. Ditto goes for the ticket system.

Westhost also displays a telephone number on their website (1.800.222.2165) if you are unable to find the answers to your queries via chat or email. 

Uptime

On their about us page, Westhost promises to provide their customers with optimal uptime and say that their systems infrastructure would be maintained, constructed and monitored to ensure 99.9% uptime. This holds true for the various customer reviews we came across, which showed that their servers were running constantly without many interruptions.  

Their servers are monitored 24/7 with the help of trained and skilled technicians who are capable to tackle any kind of interruptions that could affect your site’s performance. They include free backups if you are a hosting customer, and if you are a customer that uses their dedicated servers, you would receive credits in case there is an outage. In fact, you can check the real-time information on the status of their servers here.

Key Features

Let's look at some of the key features of West Host:

Site Builder

This is a tool to help you design beautiful websites that will look great on any platform, be it mobile devices or desktop computers. It features 165 fully-customizable templates that you can replace with your content and publish as your own. It has a drag-and-drop interface, so even a novice can build a fully functioning website in no time! 

This is a paid service and you can find out more about the packages here.

One-Click Installs

You can have your website up and running in no time with Westhost’s one-click installs of the most popular software such as Joomla, WordPress, phpBB, Magento, Drupal, Zen Cart, Vanilla and many more.

30-Day Money-Back Guarantee

Westhost guarantees you 30-day money-back guarantee, which means you have plenty of time to test them out.

Experts Available at All Times

Whenever you need help, day or night, you will find experts who can understand you and resolve your issue. They will provide informative answers to your queries in an easy to understand and friendly way. 

Pricing Plans

The company offers a ton of plans for a company of its size. It offers dedicated email hosting, Cloudflare, website design and builder and domain names. We will look at pricing plans of the web and managed hosting and dedicated server prices.

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