MDDHosting Review

MDDHosting is a rather young company (compared with the other companies we have reviewed), having been founded quite recently in 2007, and claim to provide extremely affordable services to their clients. Regardless, the company prides itself in what they have to offer their clients and who they are. The company, founded by Michael Denney is headquartered in Indiana and has a data center in Denver, Colorado. 

The company may be a small provider among giants but has seen great growth since its inception. The company claims that it has been built on morals, and thus, does not charge their customers higher than they have promised and does not monopolize the prices. The company claims that it uses the best available servers in the business to provide their customers with the highest level of service possible. 

Their datacenter in Colorado gets power feeds from a number of substations. Seven air handling units that feature N+1 redundancy control the cooling and humidity. These are HVAC units that help keep the operating environment at a steady 70 degrees throughout the datacenter. The fire safety features a pre-action dry pipe suppression system and an early detection system that protects the entire facility. 

According to the company website, the connectivity includes Level3, TW Telecom, Comcast, Internap, RMIX, Global Crossing, Savvis, Hurricane Electric, UUNET, and XO. In this MDDHosting review, we will take a look at the company’s pros and cons, their pricing, some features and other factors. 

Customer Support

The company promises and provides fast and efficient customer support through the standard support methods such as support tickets, phone, email and of course, the recently-added chat.

Live Chat/Email/Telephone

Various MDDHosting reviews have praised how fast the customer service works and in some cases, tickets have been answered as quickly as 3 minutes, which would make chat support of some companies look like email support! Customers often send screenshots of error messages (and often do) to the support team, which they consider to be a far better mode for analyzing actual error data.

They also often provide their customers with email addresses that can be reached out to send a support ticket rather than contacting the support system directly. 

The company also offers phone support () for billing and sales from Monday to Friday (8 AM-5PM ET). The customers are full of praise for their support team, and have described them as quick, kind and knowledgeable, and have even gone ahead and called it “perfection”.

Knowledgebase

The company’s support page has a lot of sections such as affiliated and announcements, which is linked to their blog which informs customers about new developments in the company and more often than not, they can often avail of an MDDHost coupons here.

It also features an extensive knowledge base which is subdivided into many sections, such as account questions, FTP, cPanel, SSLs, virtual private servers and so on.  What you are unable to find in this section, you might stumble upon in the MDDHost forums, which, at first glance look fairly busy. 

Uptime

So confident is the company of their StorPool powered servers, MDDHosting provides an unprecedented 1,000% uptime guarantee and back it by a service level agreement. A 1,000% guarantee means that if your server is down for even a minute, you can request for 10 times the actual amount of downtime. Which essentially means that you become entitled to 10 hours of credit if their servers are down for an hour. 

They back up this claim by providing a status page which you may have seen with some other companies such as Midphase. You can check if there are any issues using the real time overview of their servers. 

Key Features

With all the plans, you get MDDHosting nameservers, optional WHMCS billing system, white-labeled servers, fault-tolerant highly-available hardware, cron jobs, SSL secured webmail, web host manager, unlimited FTP accounts, GD graphics library, ImageMagick, MariaDB, cURL library and phpMyAdmin. 

You are also made available advanced features such as DNS zone editor, availability of SSH access, e-Commerce compatibility, daily offsite backups and Magento compatibility.

Security Features 

Let's quickly look at some of their security features:

SiteLock

SiteLock automatically scans your website for malware and protects your online reputation for your peace of mind. Your website is scanned for malicious code which is removed automatically if found, and your website and visitors are protected against threats.

However, this is a paid service and you can read more about its plans and more features here.

SSL Certificates

If you are a website owner, you should always make sure that your customer’s details are secured. You certainly don’t want hackers to steal that information and ruin your reputation. SSL certificates encrypt the communication between your site and customers, and MDDHosting provides you with a multitude of these. 

You can opt between RapidSSL certificates, GeoTrust QuickSSL premium certificate, GeoTrust True BusinessID with EV and RapidSSL WildCard certificates. These are paid services and you can get more details about them here.

Fraud Detection

MDDHosting takes fraud very seriously and has put in automated systems to screen all new orders for just that purpose. They have a set of automatic guidelines to determine which orders to block or not and is later manually reviewed.

Know more about how it works here.

Pros and Cons

Let's look at some of their main features and also disadvantages:

Pros