Justhost Review

There are literally hundreds of web hosts out there and hence, it becomes difficult to choose the right one for your requirements. In this Justhost hosting review, we will try and determine if it is the right one for you. The first thing that struck us was that the company has a simple, clean, uncluttered and easy-to-use website that is not shouting for attention. The company was started in 2008 in Glendale, California and was acquired by the Endurance International Group (which has over 5 million customers and over 3,600 employees worldwide) in 2012.

The company, like many others, makes available introductory offers for new or existing users with the regular slew of features at a fraction of the original cost. The company’s plans are targeted towards small business owners, but also has a variety of plans to other types of website owners. The company has hosting solutions including VPS, shared hosting plans, reseller and dedicated and has its focus on great customer support and its competitive pricing. 

What makes Justhost's hosting service stand out is that they include $100 worth of ad credits for search engines such as Google and Bing and free security and building tools from SiteLock and WordPress. The company’s data center is based in Illinois in the United States and has headquarters in the United Kingdom, the US and Australia. In this Justhost web hosting review, we will look at some key features of the host such as uptime, pricing plans, security features and other factors such as chat support.

Customer Support

Justhost states on their website that customer support is of the highest priority and they specialize in customer satisfaction. They say that they are dedicated to ensuring that their customers can get in touch with them and hence have three different ways to do so; email, phone and chat.

Email/Ticket Support

The company has a friendly and supportive team that is available 24 hours a day, all days of the weeks. It offers an extensive ticket system which breaks down the queries into tech support, sales, billing, affiliates, sales and so on. Your query will reach the right department in no time and hence the turnaround would be quicker.

Live Chat/Telephone 

Justhost has a “Chat Now” button which is perpetually available on the website, and customers can access it anytime they need it, but they need to be logged into their account to use it. The customer support representatives are quick to respond and ready for any type of technical questions you may have for them. Though customers have said that sometimes there might be a long wait to connect to a chat representative.

The phone support () is as responsive and you are likely to be connected to a representative in no time, who will answer your queries accurately and promptly. Though customer experience about this could be varied, there are generally positive reviews about the company’s customer service. 

Uptime

Justhost claims that they are committed to providing a reliable and secure hosting environment to their customers. But while other companies promise a 99.9%  (or up) uptime on their websites, Justhost mentions no such number on their server uptime page.

Regardless of this fact, the company has been hailed for its consistent uptime. This could be owing to the fact that their data center is equipped with power backup and that all the customer websites are hosted on high-performance servers with quad-core power. They also monitor their network 24/7, so if an issue arises, they can tackle it immediately.

Key Features

Let's look at some of their main features:

Free Script Library

As a Justhost user, you will have access to a free script library, and it includes phpBB, Joomla, WordPress and osCommerce which can be automatically installed by SimpleScripts. Doing so would increase the feature set and functionality of your website without any prior knowledge of code. 

Domain Name Registration for Free

Some plans have a free domain name registration which is valid for a year. Alternatively, you can transfer a domain name you already have with Justhost for no fee. 

Unlimited Domains

Registering with Justhost entitles you to host unlimited domains, enabling you to host all your websites on a single server. Everything can be managed using a single cPanel control panel.

Easy Management

You can easily promote, manage and optimize your website using the cPanel that is provided with the account. It has features that let you install apps, design your website and manage your database with just a few clicks. 

Money-Back Guarantee

With Justhost, you have a 30-day money back guarantee with the confidence that you would be satisfied with their service. But if you are not, you can cancel the service for a refund.

For a list of more features offered by Justhost, visit here.

Pricing Plans 

Over time, the company has added hosting plans other than shared hosting and have added Justhost VPS and dedicated hosting. These categories have a selection of 3 or more hosting plans. Each package comes with a different feature set and price. 

Web Hosting

With all plans, you get cPanel account control panel, web file manager, FTP access, hotlink protection, log files, site statistics, customizable error pages, SpamAssassin protection, SSH access and email autoresponder. 

You also get Ruby/Ruby on Rails, Perl 5, PHP 5 and 7, PostgreSQL databases, javascript, DHTML and Shockwave support, CGI library and CGI Bin, eCommerce features and dual quad processor performance servers and other multimedia features.

Dedicated Hosting

Justhost brings you dedicated hosting that is affordable with instant provisioning and is designed with cloud technology. If you are an existing customer, you can use the Justhost control panel for the upgrade. It offers 3 plans.