Hostmonster Review

Hostmonster is one of the 20 largest websites that has been providing hosting solutions to thousands of companies since 1996, which also makes it one of the oldest in the business. The company prides itself on providing high-powered packages to individuals at a low price. The company offers an extensive feature list and has upgraded support and reliability that rivals its closest competitors.

Hostmonster hosting plans are comparable to other companies that are offering services in the budget-priced category. But is there anything else that distinguishes it from other companies that are offering the same? In fact, Hostmonster is part of the large hosting conglomerate, the Endurance International Group which also owns many other big brands (over 83) such as Hostgator, iPage, Justhost and Bluehost, to name a few. Together, they make up for a large hosting pool, that services over 2 million websites worldwide.

Like most of its competitors, Hostmonster does not specify a 99.9% uptime guarantee, but admit that like other companies, they face downtime, now and then, but strive to provide the best in the industry in terms of server and network uptime. They also state that any issues that crop up are resolved within 15 minutes and in some extreme cases, they may require additional time to resolve the issue.

Like some of its sister companies, the company maintains a page where the customers check server outages and can get all general system alerts.  In this review about Hostmonster hosting, we will look at some key features of the host such as pricing plans, customer support, uptime, security features and other factors.

Customer Support

As a large company, Hostmonster understands the importance of customer satisfaction. Keeping that in mind, the company promises a 24/7 technical team for all their customers. The support team is made up of professionals who are equipped to answer any queries with efficiency and satisfactorily. For everything else, they have a great help center and a knowledge base that covers a lot of topics.

Live Chat/Email/Ticketing System

Hostmonster displays a “Live Chat” button on its homepage that can be accessed anywhere from within the website. All you have to do is log in (filling in your details such as login name, password and domain name and if you have set it, the last 6 digits of your credit card which you used for purchasing the account), and a helpful support executive pops up within minutes to take down your queries.

Many customers have been impressed by the quick and efficient way the queries are handled at Hostmonster and have praised the immediate response they got from the representatives.

Customers can also submit a support ticket regarding queries about affiliates, billing, sales and tech support here.

Knowledge Base

The company boasts of an extensive knowledge base that has an active search system and you can find the solutions to your problems within minutes. It also features a video tutorial page, where the customers can find many how-to tutorials, covering a wide range of topics such as redirecting webpages, cron job basics and email application setup.

Uptime

As we said before, Hostmonster does not guarantee a 99.9% uptime unlike many of its competitors. This is consistent with other companies that also do not provide any such guarantees. So there is no question of any compensation if your website experiences any extended downtime. Other large companies, such as Hostgator provide an uptime guarantee, which means you will be compensated with a certain period of hosting credit if your website goes down or experiences notable downtime.

That being the reason, there have not been many positive reviews about this host’s uptime, so you may have to take that into consideration while choosing a host.

Key Features

The company promises a complete solution to its customers who desire full functionality over a small budget.

Control Panel

The company provides an excellent control panel, that can be accessed directly from the home page and employs cPanel, which has now become the industry standard. The user can complete a wide range of administrative tasks using this panel. If you have had a host before, it is likely that you have used cPanel, and it makes switching to Hostmonster a breeze.

Weebly Site Builder

Create high-quality blogs, websites or online stores using this versatile tool. It is being used by over 40 million people worldwide. This popular platform makes it very easy for users to create websites using its drag-and-drop interface, without them needing any prior coding knowledge. To access this wonderful tool, all you have to do is log into your cPanel and go to the “Site Builders” section.

Free Website Scripts

As a Hostmonster user, you will have access to a free script library, and it includes Moodle, Tikiwiki, Drupal, Joomla, project management scripts and many more, which can be installed easily. The user does not require any programming knowledge to implement these scripts.

Money-Back Guarantee

Hostmonster maintains that customer satisfaction is a top priority and you would be pleased with their services. However, if you feel that your needs are not sufficiently met, you can cancel the service within 30 days for a refund.

Pricing Plans

The company’s homepage heavily promotes its Hostmonster web hosting plan, but they also offer dedicated servers and VPS. Most of these categories have 3 or more hosting plans and every package has a different price and feature set.

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