arvixe review

Arvixe Review in 2019: Complete Analysis – Pros and Cons

Last updated on: August 2019

Hey, Mike here! Welcome to this new review, where we will analyze one of the most popular hosting solutions in 2019, Arvixe.

Our Experts Opinions


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Overall Rating:



*Rating Based on our Experience









Customer Experiences

Reliability​​​​


​Pricing​​​​


User Friendly


​Support​​​​


​Features​​​​

Is it that good?

Does it have the right plan for your company?

What about their VPS?

Do they have good Dedicated Servers?

Are their prices fair?

Do they offer a superior loading speed?

Many questions, I bet, but most of them come to mind at the hour of choosing a hosting company for your website.

Nonetheless, you have nothing to worry about, because in this exclusive review, I will answer all of your questions, so you can know if Arvixe is a good company for you, and if their plans suit your needs.

Let’s start with a quick intro to the company:

Arvixe has been in the web hosting business since 2003, with headquarters in Austin, Texas. It belongs to the same group that owns HostGator and Bluehost, EIG.  It hosts thousands of websites all over the world, and therefore, it is a popular choice.

Now, let’s start reviewing the most important aspects of Arvixe!

Arvixe Support: Is It Reliable?

In short: It is “decent”, but they could do MUCH better.

If you compare their customer support against HostGator (which even includes videos, tutorials and a forum), SiteGround or InMotion, you can see that they have lots of room for improvement.

For starters, they lack phone support and they solely rely on live chat for solving all the inquiries of their customers.

I get it, live chat is an incredible way of bringing customer support, and therefore, a crucial support channel, but many customers still prefer email or phone, and taking away these channels subtracts them many points in this important aspect.

Of course, live chat is only great when the support agents respond quickly and truly understand your issues; otherwise, you will have a horrible experience. Unfortunately, Arvixe needs to improve their live chat support, because it is slow, and it definitively kills the experience.

They have good, knowledgeable and experienced support agents, but for the demand they have to manage, they need to hire way more, and possibly, improve the way they work internally (ex: team collaboration, workflows and automation)

It takes between 5 to 10 minutes to get an answer for simple questions. Based on this, you can figure out that it will take much longer than needed to sort out issues that are more serious.

I’d say that complete newbies will have the harder time with Arvixe, whereas users with some experience won’t have many problems, because you will be able to figure out most things on your own.

Therefore, I would rate their customer support 5 points out of 10, because there is a lot of room for improvement.

Here are some things they could do to bring a much better experience to their customers:

  1. Stop relying only on live chat, and instead, use a Help Desk that integrates live chat as a support channel, in addition to others like email and social media
  2. Improve their self-service portal, so customers can have an easier time answering their questions. They already have a Knowledge Base at https://support.arvixe.com/index.php?/Knowledgebase/List, but I feel it could be way more intuitive and User Friendly, tailoring it for a better User Experience
  3. Add an education center, similar to HostGator, where customers can watch videos and tutorials
  4. Hire more support agents, because based on their current performance, they need a way bigger staff, because speed matters, especially when it takes them so long to answer basic questions.

I definitively want Arvixe to work harder on this, because a company without an excellent customer support cannot thrive in these times, because people demand it!

Several reviews online point out this aspect, and therefore, it is important to upgrade their quality of customer support, because it is killing business for them.

Uptime and Downtime: What’s Their Guarantee?

the guarantee

Uptime is one of the most important metrics, because you want your website to online most of the time, because every second it spends offline will cost you money.

So, how well does Arvixe score in this department? First, let’s check their guarantee:

It offers a 99.9% uptime guarantee for all of their shared hosting plans, and this guarantee does not extend to unmanaged VPS or unmanaged dedicated servers.

However, for regular dedicated servers, it offers an incredible 100% uptime guarantee, which includes a pro-data refund, in case your servers experience downtime.

By the industry standards, it is pretty decent, which means that your website will be available most of the time, ready for your visitors to land on it.

They make it possible to offer such a guarantee because their datacenters – located in Houston and Dallas – are equipped with excellent technology.

They are equipped with a fully redundant power supply and a cutting-edge UPS power control system, supported by backup generators, in the case of any eventuality.

Furthermore, their servers are monitored 24/7, to protect your data. To add even more protection to your data, they do regular backups (depends on the plan), which is an excellent plus.

I would rate it 8 out of 10 in this department, because even though their guarantee is great, there are still some customers who have complained about the uptime, but fortunately, it is a minority.

However, it still matters and Arvixe needs to work harder for delivering an even better uptime, especially when other companies are constantly improving this metric.

Let's Review the Key Features of Arvixe:

key features

Now it is time to talk about the special features that make Arvixe unique on its own.

For starters, it offers a FREE SSL Certificate for life. One of the unique companies in the industry that offers this exclusive feature. However, it is only available for Business, Reseller and VPS plans.

They also offer a FREE Domain for life in all of their plans, including the PersonalClass. This is perfect if you are on a tight budget, because you get everything you need to get started. You will keep getting your domain renewed for free as long as you stay with them.

Another cool feature is that they will migrate your site for free. Only contact them, request this service and they will do it. You will not have to deal with anything, other than giving them some basic info and that is all.

Excellent Website Builder. If you were looking for a proper Arvixe site builder review, then here you go! It is 100% free and included in your plan.

The RvSiteBuilder brings you 600+ templates to design your website fast and according to your likes, which includes a modern WSYWIG editor to format your content the way you prefer. It is very easy to use and intuitive, making it beginner-friendly.

If you prefer to use a CMS like WordPress, then you can easily install it with Softaculous. The same goes if you want to install Joomla, Drupal or any other system.

High limits for their unlimited web hosting and unmetered bandwidth. You probably don’t know it, but the “unlimited” and “unmetered” are only marketing terms used by an infinity of web hosting companies to attract more customers.

Once you surpass the limits, they will contact you to stop or to upgrade to a higher-tier plan. However, on my experience, Arvixe is very tolerant and therefore, you will have plenty of resources even with their shared hosting plans.

Finally, it has specific solutions for video sharing websites. Their plans can be perfectly adapted to the requirement of the top video sharing software:

  • PHPMotion
  • ClipShare
  • vShare
  • iVidPlay
  • ViperWolf

These are the features that make Arvixe different on its own!

Pricing Plans:

They have different plans, perfect for different purposes:

  1. PersonalClass/Shared Hosting (Basic and Pro)
  2. BusinessClass (Basic and Pro)
  3. ResellerClass (Basic and Pro)
  4. VPSClass (Basic and Pro)
  5. DedicatedClass (Basic and Pro)

If you navigate their website, you will see that they have “different solutions” for each CMS or system (ex: WordPress, Drupal, Magento, etc.). However, it is more of a filler rather than actual and specific plans; because it only means their plans support the requirements of those systems.

Nothing more, nothing less, and that is why we are going to focus on these five different kinds of hosting.

Nonetheless, it is important to mention that they allow you to choose between Linux and Windows, and they have different prices.

PersonalClass:

This type of hosting is perfect for small business, personal websites and other small projects, because it will bring you all the resources you need to run your site smoothly.

Here you have the details of the basic and pro version:

 PersonalClass (Linux)
PlanBasicPro
Price (Monthly)$7$10
N° of Domains6Unlimited
Web SpaceUnlimitedUnlimited
Bandwidth UnmeteredUnmetered
Server LocationUSAUSA
FREE DomainYesYes
Free SSLNoNo
Email AccountsUnlimitedUnlimited
Uptime Guarantee99.9%99.9%

 

 PersonalClass (Windows)
PlanBasicPro
Price (Monthly)$8$11
N° of Domains15
Web SpaceUnlimitedUnlimited
Bandwidth UnmeteredUnmetered
Server LocationUSAUSA
FREE DomainYesYes
Free SSLNoNo
Email AccountsUnlimitedUnlimited
Uptime Guarantee99.9%99.9%

 

Unless you know what you are doing, you should stick to the Linux plans, because they will offer you more resources, and honestly, it is the most widely used.

If your website does not receive tremendous amounts of traffic and you want to keep everything as affordable as possible, then I recommend you to go for the PersonalClass Pro (Linux), because for $10/month, you will get everything you need to run your website without problems.

Of course, all of these plans include the excellent security features of Arvixe.

Only remember that you are buying a shared hosting plan, and therefore, you will be sharing space and other resources with other users.

Another chance to remind you that the “unlimited” and “unmetered” words don’t mean what you think they do, because once you surpass the limits, Arvixe will contact you to stop, or to upgrade to a better plan.

BusinessClass:

If you need more resources than your conventional small website, then these plans are perfect for you.

It is still shared hosting, but you will be sharing your resources with way less users, making it a better choice for websites with a higher-than-average influx of traffic.

Here you have the full details:

 BusinessClass (Linux)
PlanBasicPro
Price (Monthly)$25$38
N° of Domains6Unlimited
Web SpaceUnlimitedUnlimited
Bandwidth UnmeteredUnmetered
Server LocationUSAUSA
FREE DomainYesYes
Free SSLYesYes
Email AccountsUnlimitedUnlimited
Uptime Guarantee99.9%99.9%
 BusinessClass (Windows)
PlanBasicPro
Price (Monthly)$30$43
N° of Domains10Unlimited
Web SpaceUnlimitedUnlimited
Bandwidth UnmeteredUnmetered
Server LocationUSAUSA
FREE DomainYesYes
Free SSLYesYes
Email AccountsUnlimitedUnlimited
Uptime Guarantee99.9%99.9%

 

At first, the difference does not seem like much, but if your website receives plenty of traffic, then you better choose any of these BusinessClass plans, because they will offer you the resources you really need.

Personally, I recommend you to stick to their Linux solutions, because they are cheaper and you will get a better performance, unless you know what you are doing and you really need to run your servers on Windows.

ResellerClass:

If you want to start your own web hosting business, then Arvixe has a solution for you with their reseller plans.

You can run your own web hosting company while allowing Arvixe to manage it for you.

However, I would recommend you to check my other reviews, like SiteGround’s reseller program, because in my opinion and experience, it is better.

Nonetheless, here you have the full details of these plans:

 ResellerClass (Linux)
PlanBasicPro
Price (Monthly)$23$53
Web Space50 GB100 GB
Bandwidth 500 GB (Monthly)2000 GB (Monthly)
Server LocationUSAUSA
FREE DomainYesYes
Free SSLYesYes
VHM Control PanelYesYes
Easy Account Set up for clientsYesYes
Email AccountsUnlimitedUnlimited
Uptime Guarantee99.9%99.9%

 

 ResellerClass (Windows)
PlanBasicPro
Price (Monthly)$28$63
Web Space50 GB100 GB
Bandwidth 500 GB (Monthly)2000 GB (Monthly)
Server LocationUSAUSA
FREE DomainYesYes
Free SSLYesYes
VHM Control PanelYesYes
Easy Account Set up for clientsYesYes
Email AccountsUnlimitedUnlimited
Uptime Guarantee99.9%99.9%

 

Arvixe makes it easy for you to create accounts for your customers, because all you need to do is to provide a domain, username and password, and that is all.

Your customers can start using their account right off the bat, so they can set up their websites and customize everything they need.

It is important to note that Arvixe is honest here, regarding the web space and bandwidth, because you need to know how much resources you really have, because you are dealing with customers now, and you need to know your exact limits.

It also proves you that there are not unlimited resources, just untold limits 😉

 

VPSClass:

If you need your own Virtual Private Server, which is perfect for traffic-heavy websites and advanced users, then Arvixe has suitable plans for you.

It is perfect if you want to have more control over your resources and server. You will be able to make specific customizations and everything you need to suit the plan to your needs.

Here you have the full details:

 VPSClass (Linux)
PlanBasicPro
Price (Monthly)$43$73
Web Space50 GB100 GB
SSDYesYes
Bandwidth UnmeteredUnmetered
Memory 1.5 GB3 GB
CPU Cores 48
IP Addresses22
Server LocationUSAUSA
FREE DomainYesYes
Free SSLYesYes
Domain Reseller AccountYesYes
Email AccountsUnlimitedUnlimited
Uptime Guarantee99.9%99.9%

 

 VPSClass (Windows)
PlanBasicPro
Price (Monthly)$63$103
Web Space50 GB100 GB
SSDYesYes
Bandwidth UnmeteredUnmetered
Memory 2 GB4 GB
CPU Cores 48
IP Addresses22
Server LocationUSAUSA
FREE DomainYesYes
Free SSLYesYes
Domain Reseller AccountYesYes
Email AccountsUnlimitedUnlimited
Uptime Guarantee99.9%99.9%

 

Again, I recommend you to go with any of their Linux plans, in case their VPS plans meet your expectations, because you will get excellent value for the price.

Windows plans are for those who really need it, and thus, people who know what they are doing, because you can run nearly everything an average website needs with a Linux-based system.

In my opinion, their plans are rather expensive, especially when you have companies like DreamHost and Bluehost offering you better solutions.

For example, let’s pick Arvixe’s VPSClass Pro (Linux) and compare it against the top-tier plans of Bluehost and DreamHost:

 Arvixe ReviewDreamHostBluehost
PlanProEnterpriseUltimate
Price (Monthly)$103$110$59.9
N° of DomainsUnspecifiedUnlimitedUnlimited
Web Space100 GB240 GB120 GB
SSDYesYesYes
Bandwidth UnmeteredUnmetered3 TB
Memory 4 GB8GB8 GB
CPU Cores 8Unspecified4
IP Addresses2Free IPv4 address + unlimited IPv6 addresses2
Server LocationUSAUSAUSA
FREE DomainYesYesNo
Free SSLYesYesYes
Domain Reseller AccountYesNo (by default)No (by default)
Email AccountsUnlimitedUnlimitedUnlimited
Uptime Guarantee99.9%100%99.99%

 

As you can see, Bluehost gives you even more resources for almost half the price, and DreamHost gives you way more resources (along with a much better customer support service), for a very similar price.

My mission is to help you choose the best hosting possible, and I thought that this comparison was necessary.

 

DedicatedClass:

Now it is time to talk about dedicated servers.

Long story short, if you need to have lots of control over your resources and server, and you wish to set it up the way you wish, then look no further than a dedi. However, be aware that it is a lot more difficult to manage than your average shared hosting plan.

Here you have the details of their dedicated server solution:

Single Processor Servers
CPUMEMORYDISKPRICE (Monthly)
Xeon E3-1220 V2
3.1GHz, Turbo 3.5 GHz
4GB128 GB SSD in Raid-1$131.70
Xeon E3-1220 V2
3.1GHz, Turbo 3.5 GHz
4GB1 TB in Raid-1$131.70
Xeon E3-1230 V2
3.3GHz, Turbo 3.7 GHz
8GB256 GB SSD in Raid-1$178.50
Xeon E3-1230 V2
3.3GHz, Turbo 3.7 GHz
8GB1 TB in Raid-1$178.50
Xeon E3-1270 V2
3.5GHz, Turbo 3.9 GHz
16GB256 GB SSD in Raid-1$230.50
Xeon E3-1270 V2
3.5GHz, Turbo 3.9 GHz
16GB1 TB in Raid-1$230.50

 

Multi-Processor Servers
CPUMEMORYDISKPRICE (Monthly)
2x Xeon E5-2620
2.0GHz, Turbo 2.5 GHz
32GB512 GB SSD in Raid-1$360.50
2x Xeon E5-2620
2.0GHz, Turbo 2.5 GHz
32GB1 TB in Raid-1$360.50

 

Security Features:

I would say that this is the strongest department of Arvixe, because they include modern, powerful and effective security features for protecting your website, and you know, a web hosting provider is nothing without strong and robust security.

Let’s check all the features that make Arvixe’s security one of the best in the market:

  1. Cutting-edge brute force attack detection
  2. Regular automatic backups (even hourly, depending on the plan)
  3. Strong firewall
  4. SSL Support
  5. Constant security updates and fixes
  6. SSH Access
  7. Access to Domain Keys
  8. SPF for protecting your email inbox
  9. Malware and virus detection
  10. For dealing with spam: SpamAssasin + Spamhaus + SpamCop.

As you can see, it delivers plenty of value in this aspect, which is crucial, especially in these times when online threats and attacks are around the corner.

Furthermore, it is important to note that Arvixe has Cisco-certified staff on duty 24/7/365, to take care of their servers, which is fundamental for delivering a superior service. Even if a natural disaster strikes one of their servers, they would be able to transfer operations to another center without problems.

I have already talked about their datacenters and servers in the Uptime and Downtime section, but I’d like to highlight their best features here:

  1. Tanks of diesel fuel
  2. Advanced cooling system
  3. Cutting-edge excessive heat detection
  4. Laser detectors of mist
  5. Advanced fire detection system
  6. Smoke detectors
  7. Redundant chillers
  8. Units of nitrogen fire suppression.

Therefore, they protect your website against online and offline threats.

I’d give it a 9 out of 10 in this department. A solid score.

Pros:

  • Great uptime guarantee, especially for dedicated servers
  • Excellent security features, to protect your website totally
  • Wide variety of plans, perfect to find the one that better suits your needs
  • Great for video sharing websites, as their plans adapt to the needs of such systems
  • Support for multiple CMS and systems, like WordPress, Drupal, Magento and Joomla
  • Affordable prices, great for those on a budget.

Cons:

  • Customer support needs lots of improvement, because as of now, it falls below the standards of the industry
  • High load times, because they score an average of 5 seconds, which is way too much, taking into account the standards of the industry
  • 2-year upfront payments, if you want to get access to their promotional prices.

Conclusion:

This is the most complete review of Arvixe in 2019, and we have just arrived to the end!

If you have any question or doubt, feel free to comment below or to contact me. I will be more than happy to help you!

I recommend you to read this review carefully and compare it against my other reviews, so you can find the plan that suits your needs and goals the best!

Resources:

https://status.arvixe.com/

https://uit.stanford.edu/service/web/centralhosting